We are a UK company and currently only offer delivery to UK-based addresses.

All orders will be shipped within 3 business days of the order and sent via guaranteed and tracked delivery which should reach the recipient by the following day (this service does sometimes take an extra day depending on location). Your order is fully insured whilst in transit to you.

Please inspect your order upon receipt and contact us if you believe your item may be wrong, defective or damaged in transit.

Please email joia.jewelshop@gmail.com within 24 hours of delivery and include a photograph and description of any damage or unexpected defect.

We will evaluate the issue and aim to get back to you within 3 working days to resolve the problem, where possible.

To be eligible for a refund, please return the item within 14 days of receipt. The ring must be in the same condition that you received it, unworn, unused and in its original packaging. Customers are responsible for return postage fees. 

Please be aware that if you resize or alter a ring it is no longer eligible for a refund.  

Please return your item via guaranteed special delivery (with insurance and tracking) to ensure it gets back to us safely. If you post your item without insurance or via non-recorded delivery then unfortunately we can't provide a refund if it becomes lost or damaged in transit.

To start a return, first please contact us at joia.jewelshop@gmail.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We are charged a non-refundable payment transaction fee on all orders, as a small business, we reserve the right, at our discretion, to deduct this fee from the customer refund if the item is returned to us due to a customer error or change of mind.

All our rings have so far survived the test of time, but in order to last do need to be treated with care.

All rings and stones are checked and secured before listing but due to age and over time, they may require maintenance as stones may become loose.

We cannot provide a guarantee for the future longevity of your item and do not accept any responsibility for items after the returns period has passed.